The client support that you'll receive from your shared web hosting provider is very important, no matter if you have pre-sales questions and you aren't a customer yet, or you've got a technical issue with a current account. Prompt and accurate information regarding a question or an issue will save you lots of time and efforts, not mentioning that this could often be a proof that you are ordering from an actual web hosting provider and not from some reseller. If you acquire a hosting account through a company that doesn't own its servers and it can't access them right away, it's likely that you will wait for a couple of days to have a reply to any question, so your web sites may stay offline for quite some time. In contrast, a provider which provides different options for communication and has a support staff available any time can assist you right away and help you limit or totally avoid any downtime and potential losses.
24/7 Customer Support in Shared Web Hosting
We acknowledge the importance of receiving assistance right away, so our shared web hosting services include 24/7 support plus several means of communication. In case you do not have an account yet, you can call us or use our live chat and chat with a live representative, so that you can inquire about our services or check if our servers meet the system requirements for your sites. As a result, you will not end up ordering a service that you cannot use effectively. In case you already have your account with us, you can open a support ticket in your Hepsia hosting Control Panel when the issue is entirely technical or it requires more investigation. Unlike the vast majority of suppliers out there, we respond to all of the tickets within the hour, so you will not need to wait for an entire day. Our support services can be used twenty-four-seven, even during official holidays.