There are several ways in which you can contact the hosting company whose services you are using, but the one that you’ll always find no matter which company you choose is a support ticket system. This is the easiest medium of correspondence for many reasons. In the event that no client support engineer is free at the moment and they’re all engaged, a telephone call may not be replied to, but a ticket will always be received. Furthermore, you can copy/paste large bits of info without the need to worry about misprints, and if a given problem requires more time to be sorted out or a number of replies need to be exchanged, all the information will be in one and the same place, so each party can always see the comments written by the other one. The downside of using tickets to contact your hosting company is that they are typically separate from the hosting platform, so if you need to provide info or to follow directions, you will need to use no less than 2 different accounts and this number could rise if you desire to administer multiple domains. Plus, many hosting companies respond to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for a response.
Integrated Ticketing System in Shared Web Hosting
Our shared web hosting come with an integrated support ticket system, which is included in our in-house developed Hepsia hosting Control Panel. In contrast with other comparable tools, Hepsia will permit you to manage everything related to the web hosting service itself in the very same location – invoices, web files, e-mails, trouble tickets, etc., avoiding the need to log in and out of different admin consoles. In the event that you have any pre-sales or technical questions or any difficulties, you can submit a ticket with a couple of clicks without the need to sign out of your hosting Control Panel. In the meantime, you may select a category and our system will offer you a variety of informational articles, which will provide you with more info and which may help you resolve any given issue before you actually open a ticket. We guarantee a response time of maximum 1 hour, even if it’s a weekend or a public holiday.