A live chat is a real-time method of communication between a website hosting supplier's support crew and its customers. It is a very efficient way to receive some info about the hosting services or get some problem resolved because you're talking to a live representative. The advantages of using a live chat service instead of calling or opening a trouble ticket are the low possibility of mistakes any time you exchange info like usernames or domain names, the quicker response time because the communication is real-time and the fact that you don't need to stay on the chat all the time - you can do another thing while the agent examines the issue in question. Also, you can be a part of a live chat room from any kind of computer which is connected to the Internet, avoiding the phone costs that you'll need to pay when you're calling to another country.
Live Chat Support in Shared Web Hosting
As we believe that a lot of situations are often resolved if you talk to a live person, we offer a live chat service for all of our prospective and current clients. Our chat is available every single day and our support agents will help you with a number of questions and troubles. In case you aren't our customer yet, you can find out more about our shared web hosting plans and the web hosting environment in general so as to be certain that your websites will work efficiently on our servers. If you already have an account and you've got some questions or you encounter any kind of problems with some of our services, you will be able to get in touch with us through our live chat and we will supply you with the necessary details or assist you to troubleshoot the problem. You'll have to open a trouble ticket for some troubles which need longer time or the help of a system administrator, still for a variety of common issues you will receive help right away.