If you are a website owner, a problem could always show up and it doesn’t necessarily have to be connected to the hosting service. For example, something may go wrong when you bring a script up to date or some critical content can be modified or deleted mistakenly. Whatever the nature of the problem is, you will need to touch base with the respective customer service team and request them to retrieve a backup or to help you resolve the problem that you are struggling with. How fast they will do this will determine the span of time that your websites will be down. For some sites such as community portals or shopping portals, a recurrent inaccessibility can often mean lost visitors and money. For this reason, it’s important that you use the services of a hosting company that offers not only a very good tech support service, but also a quick one.