If you are a website owner, a problem could always show up and it doesn’t necessarily have to be connected to the hosting service. For example, something may go wrong when you bring a script up to date or some critical content can be modified or deleted mistakenly. Whatever the nature of the problem is, you will need to touch base with the respective customer service team and request them to retrieve a backup or to help you resolve the problem that you are struggling with. How fast they will do this will determine the span of time that your websites will be down. For some sites such as community portals or shopping portals, a recurrent inaccessibility can often mean lost visitors and money. For this reason, it’s important that you use the services of a hosting company that offers not only a very good tech support service, but also a quick one.
One-Hour Response Guarantee in Shared Web Hosting
If you’re using one of our shared web hosting and you’ve got an inquiry or stumble upon a certain problem, you can contact us 24/7/365 by submitting a trouble ticket or by sending an email and we guarantee that you will have a response in less than 1 hour. If the issue can be resolved, we’ll do it before we reply to you, whilst if there is something that you have to do on your end, we’ll supply you with all the necessary information – what workable solutions to try, what settings to check, etc. Typically, you’ll obtain a response within no more than half an hour, which goes to say that waiting for hours on end or even for more than one day to obtain help is something impossible. Our sixty-minute reply guarantee applies to any question that you may have – general, technical or billing.