Despite the fact that this is not the most importantaspect to help you recognize a dependable shared web hosting provider from a bad one or a reseller from a real provider, having the option to call and consult with a live person is a sign that you aren't using the services of a one-person company and that you can get in touch with someone every time you need help. The phone support for website hosting services may range from basic to expert, thus the issues which can be resolved through a call vary based on the specific company. In most cases, these issues are more basic and include billing or first level tech issues as more complex problems often need a support ticket where both you and the administrators can follow what is going on with a specific situation. Still, having the option to phone call your provider can save you considerable time and efforts for the numerous small issues which will eventually show up when you manage your website hosting account.
Phone Support in Shared Web Hosting
We know that having the option to speak with a live representative is rather important, that's why we have 3 support lines around the globe (Australia, USA and UK) and you'll be able to reach us over the phone for fourteen hours every day. If you consider buying one of our shared web hosting, for example, you will be able to give us a call and find more about our solutions prior to ordering so as to be sure that we do match all system requirements for your websites. Following the order, you'll be able to call us about all the sales and billing problems you may experience, or receive any general or basic tech info that you need. We've aimed to find the perfect balance between telephone and ticket support, so for entirely technical matters you have to use our ticketing system, that will help you monitor the communication as well as any new developments in the resolution of the issue.