Technical Support Channels
A One–Hour Support Ticket Response Time Guarantee
Each help request you submit to us will be replied to within maximum 1 hour. If for any reason whatsoever your trouble ticket or email needs additional assistance from an administrator, we will timely forward it and leave a comment to notify you that your case is being worked on. If you order our Managed Services package, all of the server administration services included there will be executed at a time that is convenient for you.
A Premium–Quality Help Desk Support Service
- We’ll be at your disposal 24–7 to answer any enquiries that you may have with regard to our Control Panel and any of the apps that we have installed for you on the server. In case you also need assistance handling server admin procedures, you can take a look at our Managed Services package, which includes data backup hard disk drive space, OS updates every week, server monitoring and rebooting services, as well as installation and troubleshooting procedures.
A User–Friendly Help Section
Every dedicated server includes our cost–free Control Panel, which sports a detailed knowledge base plus a set of instructional video tutorials. Whenever you need assistance with the Control Panel, just press the Help or Videos buttons in the top right corner.