Customer Support Channels
A 1–hour Response Guarantee
Offering top quality support without delay is our top priority, so we back up each shared web hosting plan with a one hour ticket response warranty. Once you supply a ticket or send us an e–mail, our client technical support staff will do all they possible can to offer the most satisfactory resolution for your situation and to give you help in due time.
A Top–quality Support Service
Our help and support service is provided by a group of knowledgeable employees who are ready to answer your question in a timely manner. It is easy to contact the technical support staff by starting a support ticket from your Control Panel or by submitting us an e–mail. On business days, you can also contact us on the phone or make use of the live chat service.
An Intuitive Help Section
The Control Panel includes a wide–ranging practical knowledge base that’s built–into all areas. In each part, you will find a Help press button that will load for you a variety of step–by–step tutorials on how to make use of a specific element or perform a certain action. Also, we have produced guide films that allows you to get a better idea of the Control Panel’s interface.