1 hour ticket response
Quick support is our most important objective and this is the reason why we’ve got a team of trained techs who will be happy to offer a fast answer to any question that you could possibly have. Simply submit your tech support ticket from the Control Panel and we will reply back to you within 60 minutes at the latest. Actually, we strive hard and aim for a 20–minute ticket response time.
A Premium–Quality Customer Care Service
Each member of our support team has many years of experience in the shared web hosting business and the vast majority of them have been with us for at least 5 years. They are all ready to respond to all your queries in the most professional manner possible.
A User–Friendly Help Section
To help you get a quick suggestion on how to use a given feature, we have incorporated a truly intuitive Help Center section in your Control Panel. You can search through an enormous collection of web hosting account management articles and website management articles, browse the F.A.Q. repository or check out our step–by–step video tutorials.